It’s a Friday night; the phone is ringing off the hook. One number wants pizza for a girls’ night while another is trying to feed a birthday party of seventeen. And there are tons of orders, others just like that in the queue. Despite your thriving pizza business, your delivery orders are backed up because…
If you’re in the pizza delivery business, then you know the routine. You bake a beautiful, sizzling hot pie, and send it off to the customer. Then you get the dreaded phone call. The customer is irate—the pizza arrived cold, or at least lukewarm, and a tad on the soggy side. This is where heated…